Frequently Asked Questions
Everything you need to know about your next Chapter2 performance build.
How long does shipping take within Australia?
We offer expedited shipping across Australia. Typically, framesets and accessories are processed within 2 business days, with delivery taking 3-7 business days depending on your location.
Do Chapter2 framesets come with a warranty?
Yes, all Chapter2 framesets purchased through our Australian store come with a limited lifetime warranty for the original owner, covering manufacturing defects in materials and workmanship.
Can I return a frameset if it doesn't fit?
We accept returns on unused items in their original packaging within 30 days of delivery. Please consult our sizing guide or contact our support team before purchasing to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay to help you get on the road sooner.
Are the framesets compatible with both electronic and mechanical groupsets?
Most Chapter2 models are designed with versatility in mind and are fully compatible with both electronic (Di2, eTap) and traditional mechanical shifting systems.
Do you offer assembly services?
While we primarily ship framesets directly to you, we partner with various premium bike shops across Australia that can assist with a professional build-out of your new Chapter2 bike.